Over the past three years, we've been able to either cut or freeze our Standard energy prices. But the rise in the cost of supplying energy, along with other factors that make up your bill, means we've had to take the difficult decision to increase our electricity prices.
Our Standard electricity prices went up by an average of 14.9%1. That equates to around £1.40 a week for a typical dual fuel customer with average energy use2.
We sent you a letter to explain exactly what this means for you. You should have had this no later than 27 March 2017.
You won't be affected by this price increase if:
If you're not sure what your current energy tariff is, check your latest bill or log into your online account.
If you'd like more detailed information about our price change, take a look at the answers to the most frequently asked questions.
Take a few minutes to look at our energy tariffs and make sure you're on the best one for you. You might want to switch to one of our fixed price tariffs to give you peace of mind for the future. You could fix your price for two years with our Fix & Shop v3 tariff or plan further ahead and fix your prices for three years with our Fix 2020.
Whichever tariff you choose, it's easy to switch online too.
If you pay by a regular Direct Debit already, we'll review it as part of this price change. We'll write to you if we need to make any changes to what you pay.
If you're not paying by a regular monthly Direct Debit switching to this payment option is an easy way to save you up to £803 a year. Our most popular way to pay saves you £40 per fuel3 and lets you spread your costs. Plus you'll know exactly how much you're paying each month. If Direct Debit isn't right for you, take a look at all our payment methods.
Saving money is much easier when you can see how much energy you’re actually using. With a smart meter installed, you can keep track of what it's costing in pounds and pence, which means you can stay in control of the energy you're using every day.
Register your interest using our online form and we'll contact you when we're installing them in your area.
Saving energy is a great way to save money. Our quick energy efficiency survey gives you personalised energy saving advice for your home.
Even simple energy saving changes can make a big difference. We have energy efficiency advice on draught proofing, energy saving lighting, loft insulation and much more.
We want to make sure all our customers have the support they need. If you need some extra help, we have a range of accessible services. These include our Priority Services register, contact options like SignVideo and advice about Government schemes.
You could also get financial help to make energy efficiency home improvements. Things like loft and cavity wall insulation can really help you save energy and money.
1 Calculated based on a national average across all regions for customers on the Standard Variable Tariff paying by Direct Debit or Receipt of Bill and weighted by region and across metering types, using Ofgem’s Typical Domestic Consumption Values where appropriate of 3,100 kWh on unrestricted electricity and 4,200 kWh for Economy 7 (or domestic Economy). All prices are inclusive of VAT at 5%
2 Based on a typical annual increase of £73.25, divided by 365 and multiplied by seven, using Ofgem’s typical annual consumption of 3,100 kWh for electricity and 12,000 KWh for gas per year, inclusive of VAT and averaged across all regions and payment methods excluding prepayment meters.
3 Paying by Direct Debit means you will receive a discount of £40 per annum, per fuel, deducted proportionately from your standing charge on a pence per day basis, when compared to using an alternative payment method. Discounts are inclusive of VAT at 5%. The following are excluded: energyplus Care, Woolwich Domestic Heat, EDN and Pay As You Go.