It’s easy to take your water supply for granted, but a plumbing emergency can cause real damage to your home. So it’s important to know what to do if you have a leaking or burst pipe.
You’ll find information below on what to do and who to contact in an emergency. We’ll also explain who’s responsible for the pipes in and around your home.
If you suspect a water leak, you should contact us as soon as possible. Don’t delay – ignoring a leak can lead to more damage to your property.
Our Emergency Services Team will arrange a visit. We’ll also give you any other advice you need to get the leak fixed.
If you have a leaking or burst pipe in your home, you should turn off your water immediately. You can do this by turning the stopcock.
Stopcocks are often under the kitchen sink, but yours might be elsewhere in your home. It’s a good idea to find out where it is before you have an emergency.
We look after the water main in the road. We also look after part of the pipe that runs to a point near the boundary of your property.
The rest of the pipework is your responsibility. So, if the leak’s on your property, you'll need to arrange a repair.
However, in some cases, we may be able to help with a free leak repair service. This service covers leaks on the external underground pipe up to 50 metres between the stop valve in the pavement and the property wall. Please get in touch to see if you qualify.
We can't repair leaking pipes under your home or any outbuildings. Internal leaks aren't covered either. That means if you have a burst pipe in your kitchen, bathroom or anywhere in your home, you'll need to get a plumber.
If you've had a leak, you may qualify for our leakage allowance. To claim back the money you may have paid because of leaks, please contact us. We’ll see if you’re eligible. If you are, we’ll give you an application form.
The most common causes of burst or leaking pipes are:
Leaking pipes aren’t always obvious. But a leak can cause unseen damage and increase your bills.
Don’t worry though – there are some simple things you can do to keep an eye out for a leak:
If you notice any of these things on your property and suspect a leak, you should get help or advice from a plumber.