Paying your water bill
Once you have received a bill from us, we'll expect you to make the payment within 28 days. You can pay your bill by setting up a direct debit or standing order, by using the internet or telephone banking, or by cash or cheque.
Usually, the person who lives in the house pays the bill. Sometimes the landlord pays the water bill if they've included it in your tenancy agreement with them. It's your responsibility to check who's paying the bill. Paying your bill
Paying by cheque
If you wish to pay by cheque, you can go to your bank or building society to pay your bill. Or, you can post your cheque to us at Water Customer Service, SSE, PO Box 360, Portsmouth, PO6 2YJ.
Please don't forget to write your full account number on the back of your cheque.
Paying by Direct Debit
Setting up a Direct Debit is really easy. All you need to do is decide whether you want to make monthly payments or pay off your bills in full when you get them. Then contact us so we can get it set up with you.
Trouble paying your bill
If you're having trouble paying your bill, the first thing to do is contact us so we can help. We'll have a look at the different payment options with you and find something to suit you. We may even be able to make special arrangements to suit your circumstances.
Setting up a direct payment plan through your benefits
If you feel it'll be difficult to pay by one of the other options, we may be able to help you arrange for your payments to be taken directly from your benefits.
Firstly, you'll need to see if you qualify for this payment plan. The Department of Work and Pensions will decide whether you qualify for this. To find out more contact your local benefits office.
WaterSure is a lower cost plan for customers that need to use a lot of water due to family size or certain medical conditions.
To qualify for this plan, you need to get council tax benefit, housing benefit, income support, income-based jobseeker's allowance, pension credit, child tax credit (unless you only receive the family element), income-related employment and support allowance or working tax credit, and either have a large family (with at least three dependent children under the age of 19 and for who child benefit is being received); or a member of the same household who has a medical condition that requires the use of extra water.
To apply, simply contact us so we can go through your application with you.