Our standards and charges for water (retail)


SSE has been supplying energy to homes across Wales and England for decades. Now our water customers will benefit from the same great customer service.

Our standards and service

The document 'Welcome to SSE Water' below, gives an overview of our standards, the service we provide to our water customers and a summary of how our water charges are calculated.

For further information please read 'Our promises to you' and for full details of our water charges please read our 'Water Charges Scheme' documents. These documents are also below.

Charges for supply areas

All new customers in the areas we serve will be connected to our water supply system with a meter. This means you will be able to see exactly how much water you use and allows accurate and timely billing.

A summary of our charges is available in the links below.