Understanding your water bill

How often will I get a bill?

We'll send you a bill every six months for your water and sewerage charges. The bill is calculated by working out the difference between the reading on your last bill and your current meter reading (or estimate if we don’t have a reading).

How is it calculated?

We work out the volume of sewerage using your meter readings. These tell us the volume of water that you've used. We then multiply the volume of sewerage by the sewerage charge, and then we add the sewerage standing charge.

The standing charge covers costs such as reading your meter, maintenance and checking water quality.