If you’re thinking about switching your phone and broadband provider, we’ve got some great deals. So, whether you download movies, shop online or keep in touch with family and friends through social media, we’ve got a package for you.
Below, we explain how to switch your phone and broadband to us and how to transfer your phone number. You can also find out what you need to do if you're moving home.
Plus get more phone and broadband help from our main help page on everything from phone call features to broadband speeds.
Most people will have a suitable phone line at their property. But if our line checker doesn't find one, the price we'll quote will include a one-off installation fee.
If you're looking to upgrade to a high-speed fibre optic broadband plan, take a look at our fibre broadband availability page for more information.
When you check the availability of our packages using our line checker, you'll see an option to enter your existing phone number. We'll try to transfer this over to us if you decide to sign up. If BT Openreach can't transfer your number over, we'll give you a new one. We'll email to let you know what this is along with your start date, around 10 days before you start with us.
We may also be able to move some of the call features you have on your phone line to us. If we can, we'll write to let you know which features are active after your phone line switches to us.
We’re sure you’re going to love our phone and broadband. But, if you change your mind for any reason, you can cancel before the switch happens.
You can cancel your phone and broadband order without charge up to 5pm on the working day before your service is due to start. Find out more about your right to cancel.
If you're moving soon, it's a good idea to plan ahead. It can take up to 23 days to get your phone and broadband up and running.
You’ll need to contact us with your moving date, new address and an alternative contact number, such as a mobile.
Switch to SSE phone and broadband