March 2014 Talk and broadband prices updates


Important information on price changes effective from March 2014.

New chargebands

New chargeband DQ144 will be introduced. Calls to this chargeband will be priced at 219.22 pence per minute during the daytime, 219.05 pence per minute during the evening and 219.01 pence per minute during the weekend. A connection fee of 283.80 pence will also apply. This will include calls to 118 888 (up to 28 February 2014), from 1 March this moves to chargeband DQ150. 

New chargeband DQ145 will be introduced. Calls to this chargeband will be priced at 109.22 pence per minute during the daytime, 109.05 pence per minute during the evening and 109.02 pence per minute during the weekend. A connection fee of 108.90 pence will also apply. This will include calls to 118 848. 

New chargeband DQ146 will be introduced. Calls to this chargeband will be priced at 221.39 pence per minute during the daytime, 221.21 pence per minute during the evening and 221.18 pence per minute during the weekend. A connection fee of 410.39 pence will also apply. This will include calls to 118 118. 

New chargeband DQ147 will be introduced. Calls to this chargeband will be priced at 24.08 pence per minute during the daytime, 23.91 pence per minute during the evening and 23.88 pence per minute during the weekend. A connection fee of 297.00 pence will also apply. 

New chargeband DQ148 will be introduced. Calls to this chargeband will be priced at 110.28 pence per minute during the daytime, 110.10 pence per minute during the evening and 110.07 pence per minute during the weekend. A connection fee of 109.96 pence will also apply. 

New chargeband DQ149 will be introduced. Calls to this chargeband will be priced at 77.00 pence per minute. A connection fee of 74.84 pence will also apply. 

New chargeband DQ150 will be introduced. Calls to this chargeband will be priced at 262.90 pence per minute. A connection fee of 327.76 pence will also apply. This will include calls to 118 888 (from 1 March 2014). 

Provision and repair charges will change as follows: 

Call out charges for fault repairs on a normal working day (i) up to an hour long will increase from £138 to £144; and (ii) for additional time, will increase from £68.40 to £72 per hour (or part thereof). Call out charges for fault repairs during the evening and on a Saturday (i)up to an hour long will increase from £172.20 to £180; and (ii)for additional time, will increase from £102.60 to £108 per hour (or part thereof). Call out charges for fault repairs on a Sunday and on a Public & Bank Holiday (i)up to an hour long will increase from £206.40 to £216; and (ii)for additional time, will increase from £136.80 to £144 per hour (or part thereof). The call out charge for the Shift of Master Socket (i)up to an hour long will increase from £102.60 to £108; And (ii)for additional time, will increase from £68.40 to £72 per hour (or part thereof). The  Abortive Visit & Missed Appointment Charge  per call out will increase from £102 to £108. The  Line Conversion Cancellation Charges  for cancelling an appointment before 5pm on the day before that appointment will increase from £4.50 to £13.75.

The following changes effect all broadband packages from 7 March 2014:

The  Abortive Visit & Missed Appointment Charge  per call out will increase from £99.87 to £108. The Disconnection charge for non-payment will change from the current amount to reflect the Cease charge (located in Account Administration Charges). For Market 1 customers this will be a decrease from £29.07 to £6.50. For Market 2 customers this will be a decrease from £29.07 to £8.06. For Market 3 customers this will be an increase from £29.07 to £37.35.