July 2015 Talk and broadband prices updates


All quoted prices are inclusive of VAT at 20%.

Important information on price changes effective from 1 July 2015.

As of 1 July 2015, a regulatory change takes place such that calls to Unbundled Tariff Numbers will be charged under a new system that will make the cost of calling service numbers clear for everyone. The calls affected are for non-geographic numbers starting with 084, 087, 09 and 118.

They will be charged as the sum of two elements: a 'Service Charge' and an 'Access Charge'. The 'Service Charge' is decided by the business being called and is the same for all telephone users. The 'Access Charge' is set by ourselves as your telephone service provider and it is 6.9p per minute. Once this change takes place, 0845 and 0870 calls will remain inclusive for the first 70 minutes as previously, and for the relevant periods as per your calls package. After that, they will be charged at the Access Charge rate + the relevant Service Charge.

For more information on the change in charging for calls to these numbers, please visit the UK Calling website.
 

The following changes affect charges for services available to all Talk customers:

Provision and Repair Charges will change as follows. Call out charges for fault repairs up to an hour long on a normal working day will increase from £114.88 to £115.10. Additional hours, or part thereof, will increase from £51.76 to £51.85 per hour. Call out charges for fault repairs up to an hour long in the evening and on a Saturday will increase from £140.76 to £141.04. Additional hours, or part thereof, will increase from £77.64 to £77.78 per hour. Call out charges for fault repairs up to an hour long on a Sunday and on a Bank Holiday will increase from £166.63 to £166.96. Additional hours, or part thereof, will increase from £103.51 to £103.72 per hour.

Supplementary Charges have been introduced to carry out work outside the normal working day, where such work is included within the normal price (e.g. line connection prices). An additional hour(s) or part thereof in the evening and on a Saturday will be charged £31.62 per hour. An additional hour(s) or part thereof on a Sunday and on a Bank Holiday will be charged £63.24 per hour. This price will be used in conjunction with a request involving normal list prices or contracted work and will be in addition to these charges.

The call out charge for the Shift of Master Socket (for internal work at a normal premises) for an hour long will increase from £108 to £126.48. For any additional line shifted, the charge will decrease from £72 to £63.24.

The appointment Charge for a Line Conversion (from LLU to Single Wholesale Access) will decrease from £37.00 to £36.91.

The Line Conversion (from LLU to Single Wholesale Access) Cancellation Charge for cancelling an appointment after 4pm on the day before that appointment will decrease from £37.00 to £36.91.