Fixed-term phone and broadband contracts


We offer our phone and broadband packages on fixed-term contracts.

This gives you peace of mind because you know the prices won't go up for the length of your contract (unless VAT or taxes change).

Our fixed-term contracts have a start and finish date. We'll give you the full details of your contract when you sign up for one of our packages. 

Changing your contract

Upgrading

You can upgrade your fixed-term package at any time.

By doing this, you'll start a new fixed-term contract for the package you're changing to. 

Downgrading

You've got the option of downgrading your fixed-term package.

You can choose either a cheaper one, or one without a fixed-term contract.

Please bear in mind, though, you might need to pay a termination charge if you do this before your contract ends.

Cancelling your contract

If you cancel your fixed-term contract before it ends, you might need to pay a termination charge.

When the fixed term ends

When your existing fixed-term contract ends, we'll offer you a new one.

If you don't sign up to this, your current contract will end. We'll then change your package to the equivalent non-fixed-term one.