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We've made it as quick and easy as possible to give us your meter readings. It's a simple way to make sure your bills and payments are accurate.

If you give us a reading using your online account, you'll find out what you've used straight away, even if you're not due a bill.

Plus if you’re trying to save energy, you can keep an eye on how you're doing.

Why should I give my meter readings?

There's plenty of reasons to giving us your readings:

  • It only takes a few minutes.
  • We'll make sure your bills are accurate and you're only paying for the energy you've used.
  • You'll see if your payment plan is covering your usage - avoiding any unexpected bills!
  • You can use your online account to make payments - or track payments you've already made.

How to give us your meter readings

Use your online account

The easiest way to give us your reading is using your online account. And you'll get an instant, up-to-date balance. Haven't got an online account? Sign up today!

Once you're logged on, open the product account you want to submit the meter reading for and choose 'Give a meter reading'.

 

Put in your reading and we'll work out your balance there and then.

 

Log in to your account

Use our online form

You can also submit your meter readings using our online form.  We'll just need a few bits of information like your name and address. Just so you know, it can take up to five days to update your account if you use the form.

Call our Meterline

Call our automated Meterline on 0345 071 7936 to give your readings over the phone. Meterline is ready and waiting 24 hours a day, 7 days a week.

Make sure you've got your 10-digit customer account number to hand when you call. You'll find it on the front of your bill.

It can take a few days to update the readings on your account if you submit your meter readings this way. 

How we use your meter reading

This depends on when we sent your last bill. If you've just had a bill, we'll update your account with your reading and send you a new one.

If you're due a bill, we'll use your reading to work out your new bill. And if you're just letting us know what your reading is, we'll add it to your account in case you ever need to check it.

One of our meter readers may still visit you

Even if you give us your readings, it’s our responsibility to check your meters at least once every two years. So if a meter reader or engineer calls, please let them in.

They all carry identification but if you’re not sure about anything, just get in touch.

Renewing your energy tariff

If your current SSE tariff is about to end, we'll help you easily compare and switch energy products.

It's easy to choose and change, and it only takes a few minutes to select a new tariff. If you're with us on our Standard deal, you can fix your prices by signing up to one of our other tariffs.

See our energy tariffs