Giving a meter reading

We've made it as quick and easy as possible to give us your meter readings. It's a simple way make sure your bills and payments are accurate. And if you give us a reading online, you'll find out what you've used straight away, even if you're not due a bill. Plus if you’re trying to save energy, you can keep an eye on how you're doing.

Use your online account

The easiest way to give us your reading is using your online account. And you'll get an instant, up-to-date balance. Use the link at the bottom of the page to log in to your online account. Open the product account you want to submit the meter reading for and choose 'Give a meter reading'. Put in your reading and we work out your balance there and then.

Use our online form

You can also submit your meter readings using our online form. We'll just need a few bits of information like your name and address. Just so you know, it can take up to five days to update your account if you use the form.

Call our Meterline

Call our automated Meterline on 0345 071 7936 to give your readings over the phone. Meterline is ready and waiting 24 hours a day, 7 days a week. Make sure you've got your 10-digit customer account number to hand when you call. You'll find it on the front of your bill. It can take a few days to update the readings on your account if you submit your meter readings this way. 

How we use your meter reading

This depends on when we sent your last bill. If you've just had a bill, we'll update your account with your reading and send you a new one. If you're due a bill, we'll use your reading to work out your new bill. And if you're just letting us know what your reading is, we'll add it to your account in case you ever need to check it.

We'll still visit you

Even if you give us your readings, it’s our responsibility to check your meters at least once every two years. So if a meter reader or engineer calls, please let them in. They all carry identification but if you’re not sure about anything, just get in touch.