About Shield boiler, heating and electrical wiring cover


Shield cover gives you maintenance and breakdown protection for your boiler, central heating system or electrical wiring.

Depending on the level of cover you choose, Shield offers an annual service plus unlimited call-outs, parts and labour. You'll always get reliable service from our experts – they're available 24/7.

You can get Shield cover whether you're a homeowner or landlord. You don't even need to be one of our gas or electricity customers. 

Just so you know, Shield cover is subject to terms and conditions.

Check our prices and apply for cover

Follow the 'Get Shield cover' link below and enter your postcode to see if Shield cover is available in your area. If it is, you'll then be able to see the different types of cover we offer.

Ways to pay

You can pay for your cover monthly by Direct Debit or in one lump sum. If you'd prefer to pay for your cover with another payment method (such as a debit or credit card), please call us on 0345 076 7646.

What happens when you take out our cover

If you're new to Shield, your cover will start 14 days after we accept your application.

If your cover includes an inspection or annual service, we'll arrange to do it during our normal working hours.

How quickly we respond to faults and emergencies

If you have a fault, please call our dedicated customer helpline on 0345 076 7646 – it's open 24/7. We'll prioritise your breakdown or fault over routine work and if you've got an emergency, we'll respond straight away.

The time it takes us to fix a fault depends on the type of problem it is and whether we can get hold of the spare parts we need. That said, we use one of the UK's largest suppliers to make sure we can get hold of parts as quickly as possible.

Qualified engineers and electricians

We have our own fully-qualified electricians and Gas Safe registered gas engineers based throughout the UK.

For electrical work, we're registered under Part 'P' of the Building Regulations and are a member of ELECSA in England and Wales.

Switching from another supplier

You can change your policy to us by using our sign up form. Once you've applied, we'll confirm when your cover will start. You'll then need to get in touch with your current provider to cancel your cover with them.