Shield cover gives you maintenance and breakdown protection for your boiler, central heating system or electrical wiring.
Depending on the level of cover you choose, Shield offers an annual service plus unlimited call-outs, as well as unlimited parts and labour. You'll always get reliable service from our experts. They're available 24/7.
You can get Shield cover whether you're a homeowner or landlord. You don't need to be one of our gas or electricity customers.
Just so you know, Shield cover is subject to terms and conditions.
To get Shield cover, have a look at our products to see the different types of packages we offer.
You can pay for your cover monthly by Direct Debit or in one lump sum if you prefer. If you'd prefer to pay for your cover with another payment method (such as a debit or credit card), please call us on 0345 076 7646.
It's easy to change to Shield by signing up online. Once you've applied, we'll confirm when your cover will start. You'll then need to get in touch with your current provider to cancel your cover with them. Doing it this way means that there won't be a gap in time when you have no cover.
If you're new to Shield, your cover will start 14 days after we accept your application.
If your cover includes an inspection or annual service, we'll arrange to do it during our normal working hours.
If you have a fault, please call our dedicated customer helpline on 0345 076 7646 – it's open 24 hours a day, seven days a week. We'll prioritise your breakdown or fault over routine work and if you've got an emergency, we'll respond straight away.
The time it takes us to fix a fault depends on the type of problem it is and whether we can get hold of the spare parts we need. That said, we use one of the UK's largest suppliers to make sure we can get hold of parts as quickly as possible.