Complaining about Shield and Home Services
Use these details to complain about our boiler and central heating protection, electrical wiring protection or gas installation service.
Step 1 – Talk to us
You can call us, write to us or visit us to make a complaint.
Call us on 0345 076 7646
We're available to help from 8am to 8pm Monday to Friday and from 8am to 2pm on Saturday.
Our adviser will try to resolve your concerns whilst you're on the phone. If we can't sort it out straight away, we may get a manager or specialist team involved.
Write to us
Include your name, account number and/or full address so we can get back to you. We may try to call you so that we can help you quickly. You can use this address: PO Box 7506, Perth, PH1 3QR.
If you'd prefer to talk to us face-to-face about your complaint, you can visit one of our Customer Service centres.
Contact us and we'll let you know where to find your nearest office.
Step 2 – Head of Customer Service Team
If you're not satisfied that we've resolved your complaint, please contact our Head of Customer Service Team. They'll start an independent internal review and aim to resolve your issue within five working days.
You can contact the Head of Customer Service Team by using our online complaints form, below.
If you prefer, you can email firstname.lastname@example.org, call 0345 071 9853 or write to PO Box 7506, Perth PH1 3QR.
We'll need to know your name, account number and/or full address.
Independent help and advice
If you've already spoken to us, you can still get free, confidential and impartial advice on your issue from Citizens Advice.