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Here we highlight some common gas boiler problems and queries and we explain how you can deal with them.

If you can't get your boiler or heating working, find out how to book an engineer visit. You don't have to be an SSE customer to use this service.

Your boiler pilot light has gone out

If your boiler pilot light goes out, it's simple to relight. Our video on relighting your boiler pilot light shows you how.

Your boiler manual will also have the instructions you need.

Low pressure and low temperature water from your taps

The water pressure and temperature will drop if you use more than one hot water tap at the same time. This depends on the type of boiler you have in your home.

It's also worth checking that you have the right taps for low pressure water.

Your boiler is making strange noises

There are many reasons why boilers make strange noises such as banging, knocking or whistling.

When this happens, it's best to get a Gas Safe registered engineer to check your boiler and investigate the problem.

Find out how to book a Gas Safe registered engineer

Moving your boiler

You can have your boiler moved to another room or a different part of the same room.

But, you'll need to make sure it complies with building regulations.

Carbon monoxide dangers

We want you to stay safe from the dangers of carbon monoxide.

Our guide to carbon monoxide safety highlights how you can avoid carbon monoxide poisoning. It also shows you how to recognise the symptoms and what to do if you detect carbon monoxide in your home.