Switching to SSE

Women using tablet

Switching to us is simple and straightforward.

The easiest way to switch to us is to sign up online – simply select the "Energy" option from the main menu above. Then follow the instructions to see what gas and electricity tariffs we have available to you.

If you would rather speak to us, give our specially trained advisers a call by following the "Contact us" link at the bottom of this page. They'll chat to you about our range of products and help you choose the best one to suit your needs.

If you've already switched to us

If you've already chosen to join us, it's usually a three-week switching process and we keep you informed every step of the way. We'll also send you a pack in the post which includes a copy of your contract along with our terms and conditions.

Here's what happens when you switch to us

Week one

Once your application is underway, you have a 14-calendar-day cancellation period that starts on the date you receive your Welcome Pack. The cancellation period allows you to make a change or cancel your application to join us if you wish to.

Week two onwards

We'll let your current supplier know that you've chosen to switch to us. So you don't have to worry about letting them know.

We'll be in touch during the process to keep you informed. We'll let you know the date your supply starts with us. If you've chosen to pay by Direct Debit, we'll also confirm your bank details and the date we'll start taking the Direct Debit payments from your bank account.

When we're almost ready to start your supply with us, we'll ask for your opening meter readings.

A few days before your supply starts with us, we'll send you a confirmation letter which gives you lots of useful information about your service. We'll also include some useful contact numbers if you need to speak to us.

After your supply starts

Once your supply starts, we'll send you a letter confirming that we are now supplying your energy.

If you chose a regular payment plan we'll start receiving payments on the date we've agreed with you. Details of this can be found in your confirmation letter. We'll send your first bill within three months of you joining us.

If you have any questions about the transfer process or how to cancel during your cancellation period, please contact us.