How to move gas and electricity to a new home
If you're moving home (or have recently moved), use our online moving service to tell us about your move.
Or, get in touch with our Homemoves team on 0345 071 7991.
We'll take care of everything for you, including contacting the current supplier at your new home.
Taking meter readings
When you move, you need to take closing meter readings at your old home and opening meter readings at your new one. This way, you won't pay for energy other people use.
When you use our online moving service or contact us, we'll get in touch with you when you need to give us your meter readings.
Landlords and letting agents
If you're a landlord or letting agent and want to speak to us about a property you manage, get in touch with our landlord team on 0345 071 7861 for credit meters or 0345 078 3213 for Pay As You Go meters.
Our landlord team is available 8am to 5.30pm Monday to Friday.
No power in your new home
If you've moved into a new home that has a Pay As You Go meter but you have no power, give us a call on 0345 078 3213.
We'll work with you to get your supply up and running again to make sure you can settle in as quickly as possible.
Transferring payments and Direct Debits
If we continue to supply your energy after you move, we'll transfer any outstanding balance to your new property's account.
We'll also move your Direct Debit plan across, saving you the hassle. We'll review your payments when you move to make sure you're still paying the right amount.
If you do decide to leave us when you move, it's best to keep your Direct Debit open so we can collect the final balance or refund any money we owe to you.
Your old address's final bill
We'll send you a final bill for your old address 7-10 days after you give us your closing meter reading.
Receiving a bill addressed to "the occupier" (or someone else)
If you've already told us you're moving, just ignore any bills that aren't addressed to you at your new home. We'll be working on updating the account to show that you're now responsible for the bills. We'll only bill you from the date you moved in and with the meter readings you gave us.
If you haven't told us you've moved give us a call on 0345 071 7991.
How Green Deal may affect you when you move
Green Deal helps customers make energy efficiency improvements to their homes. They can then pay in instalments through their electricity bill. Any Green Deal arrangements stay with the property and not the owner or occupier.
If you're moving out of a property with a Green Deal arrangement, the new owners or tenants will be responsible for making future repayments through their energy bills.
If you're moving into a property with a Green Deal arrangement, you'll need to make the repayments through your energy bills.
For more information, call our Green Deal team on 0345 071 9733 for credit meters or 0345 071 9745 for Pay As You Go meters.