Topping up your Pay As You Go meter


It's easy to keep your Pay As You Go meter topped up. You just need to take your electricity key or gas card to your nearest PayPoint or Post Office.

Follow the link below to the PayPoint finder to see where the nearest one is. There's also a link to the Post Office website, where you can find your nearest branch.

It's important to keep your gas and electricity meters topped up. This is to make sure your supply doesn't stop.

Emergency credit

You'll have emergency credit on your meter, just in case you can't top up straight away.

If you use any emergency credit, you'll need to buy enough credit to repay it when you next top up. This is as well as any credit you’ll need to cover your usual energy use.

Looking after your key or card

It's important you look after your key or card. This means keeping it clean and in good working condition.

If it gets dirty or damaged, it might not work. You may then need to pay for a replacement.

When you're away from home

When you go away, you'll need to check you've got enough credit to last until you get back.

Even if you've switched off all your appliances, your meter will collect a daily standing charge. If you're making weekly repayments towards an outstanding balance, it'll collect those too.

You might also be leaving appliances on (such as your fridge and freezer). If so, make sure you've got enough credit to cover those as well.

If you run out of credit, there'll be nobody around to start the emergency credit, so your supply will stop.