Moving into a home with a Pay As You Go meter


If you're moving into a home with a gas or electricity Pay As You Go (or pre-payment) meter, get in touch with us.

We'll then set up a new account for you. In some cases, we might need to clear your meter of any debt left by the previous occupier.

No matter where you're moving in the UK, we'll still be able to supply your energy.

What we need to know

There are a few things we'll need to know when you get in touch.

For starters, you'll need to tell us your new address and the date you're moving.

We'll also need meter readings from the house you're leaving and the meter readings from the house you're moving to.

How to read a Pay As You Go meter

To get the readings from the Pay As You Go meter in your new home, use the 'Cycle Display' button on the meter. Work through the displays that come up, and write down what's shown on the screen.

Your new key or card

Once we've set up your account, we'll send you a new key or card that you can use to top up your meter.