Getting a Pay As You Go meter


It's easy to change to a Pay As You Go (pre-payment) meter.

If you currently have a credit meter, it's worth making sure a Pay As You Go meter is the best option for you. There are lots of ways you can pay and manage your bills.

For example, you could pay by a monthly Direct Debit and spread your costs throughout the year, and register for an online account to keep an eye on what you're using.

Things to think about before you get a Pay As You Go meter installed

There are a few things you need to consider before getting your credit meter replaced with a Pay As You Go one.

Check your existing meter is in a safe, easily-accessible place

We'll install your Pay As You Go meter in the same place as your existing meter.

You'll need to be able to access your meter easily. If it's high up on the wall or in an awkward position, you might have difficulty getting to it to top up.

Consider whether you'll be able to top up your meter regularly

You'll need to be able to top up your meter regularly. If you run out of credit, your supply will go off until you top it up again.

This could be difficult if you rely on someone else to go to the shops for you, especially during the colder winter months when you'll be using more energy.

You'll need to top up your meter with enough credit to cover your energy usage, as well as any debt repayments we've agreed with you.

Arranging for us to install a Pay As You Go meter

Please get in touch with us so we can check that a Pay As You Go meter is the best option for you.

If you're happy to go ahead, we'll agree an appointment date with you over the phone.

Installation charges

You won't usually need to pay for us to install a Pay As You Go meter.

Sometimes there may be cases where you'll need to pay. This could be if you've already had a meter change in the last 12 months. Or if you've missed the original appointment.

What you'll pay for electricity and gas

The price you'll pay for your energy will be the same as if you were paying for our quarterly standard tariff by cash or cheque.

But remember – by switching to Pay As You Go, you won't get the same discounts that are available with our other ways of paying. For example, if you pay by monthly Direct Debit and choose paperless billing, you can save up to £92.

Transferring a debt to your Pay As You Go meter

You may be changing to a Pay As You Go meter because you've got a debt on your account. If so, we can transfer the balance onto your new meter.

We'll talk with you to make sure you're able to pay the weekly debt repayment amount. We can help come to an arrangement that suits you.

We'll take the repayment amount each week from your Pay As You Go meter. If there's not enough credit to cover the repayments plus your normal energy use, your meter will use your emergency credit.