We want you to be able to use your gas appliances safely without having to worry. These guidelines will help you use your gas appliances safely.

If you think you have a gas leak

If you think you've got a gas leak call the National Gas Emergency Service immediately on 0800 111 999. Only use a mobile phone outside, well away from the property where the leak is.

Don't send us an email or use the contact us page on this site to report a gas leak.

Read our gas leak advice

Top tips

  • Don't use any gas appliances that you think may not be working properly.
  • Make sure that ventilation bricks, grilles or outside flues aren't covered or blocked.
  • Fit a carbon monoxide detector to use as a guide only. Don't rely on it completely.

Getting appliances serviced

Make sure you get a Gas Safe Register™ engineer to service your gas appliances at least once a year. By law, gas engineers must be registered to be able to work on gas installations. You can be reassured that all of our gas engineers are Gas Safe Register™ engineers.

Our Gas Safety Statement

Our Gas Safety Statement includes safety advice and emergency information.