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Gas safety advice

We want you to be able to use your gas appliances safely without having to worry. These guidelines will help you use your gas appliances safely.

If you think you have a gas leak

If you think you've got a gas leak call the National Gas Emergency Service immediately on 0800 111 999. Only use a mobile phone outside, well away from the property where the leak is.

Don't send us an email or use the contact us page on this site to report a gas leak.

Read our gas leak advice

Top tips

  • Don't use any gas appliances that you think may not be working properly.
  • Make sure that ventilation bricks, grilles or outside flues aren't covered or blocked.
  • Fit a carbon monoxide detector to use as a guide only. Don't rely on it completely.

Getting appliances serviced

Make sure you get a Gas Safe Register™ engineer to service your gas appliances at least once a year. By law, gas engineers must be registered to be able to work on gas installations. You can be reassured that all of our gas engineers are Gas Safe Register™ engineers.

Our Gas Safety Statement

Our Gas Safety Statement includes safety advice and emergency information.