Extra help paying your bills

We've got lots of ways you can save money. If you pay by monthly Direct Debit you'll get a discount of £40 per fuel each year (deducted from your standing charge). You could also get an extra discount of £12 off your energy each year if you sign up to get paperless bills. Take a look at our energy efficiency tips to see how you could save money just by making small changes around your home.

And if you're a pensioner, receive benefits, have a disability or are on a low income, there's extra support available to help you pay your energy bills. Don't forget to let us know and we'll register you for our free priority service called Careline.

Cold Weather Payment

You may be entitled to the Government's Cold Weather Payment if you're getting certain benefits. If you qualify, you'll get a payment when your local temperature is either recorded as, or forecast to be an average of zero degrees Celsius (or below) over seven days in a row.

Winter Fuel Payment

The government pays the Winter Fuel Payment (sometimes called Winter Fuel Allowance). You can claim it if you're over a certain age and on certain benefits.

You might get it automatically or you may need to apply.

We've put some more information about the Winter Fuel Payment in an article linked below.

Warm Home Discount scheme

The Warm Home Discount scheme is a Government scheme that offers financial help to low income and vulnerable households. Take a look to see if you're eligible and download an application form.