The Warm Home Discount is a Government scheme that offers financial assistance to people most in need of help paying their energy bills.
It isn't a cash payment. Instead, you'll get a one-off discount on your electricity bill or extra credit on your Pay as You Go meter. You'll get this between October 2016 and May 2017.
The scheme is open to two types of households – the 'Core' group and the 'Broader' group.
If you're in the Core group you'll get the Warm Home Discount automatically. If you’re in the Broader group, you can apply for it if you meet the qualifying criteria.
This page explains the differences between each group and shows you how to get the Warm Home Discount if you're eligible.
You may automatically be able to get the discount if you or your partner are the named electricity account holder on 10 July 2016 and receive either of the following:
If you receive these benefits, the Department of Work and Pensions (DWP) will write to you between October and December 2016 to confirm if you're entitled to the discount and if you need to do anything else. You won't need to contact us.
If we weren't your electricity supplier on 10 July 2016, your old supplier will be instructed to apply the discount.
If you're not automatically eligible for the Warm Home Discount as a member of the Core group, you can still apply for it if you or your partner meets the qualifying criteria.
See the 'Qualifying criteria' and 'Extra help' PDF documents below to find out if you're likely to qualify.
If we supply your electricity, you can download the application form below or request that we send you a copy using our online form or by calling us on 0800 622 838.
Then fill it in and either:
Once we get your application, we'll check to see if you qualify and then write to you to let you know what happens next. If you qualify, you'll get the discount by 31 May 2017.
The Warm Home Discount Scheme is only open for a limited number of 'Broader' group customers. So please send us your application form as quickly as possible. If we get your application after the scheme closes we won't be able to give you the discount this scheme year, even if you're eligible for it.
Unfortunately, the Warm Home Discount is a Government Scheme so we cannot provide it in Northern Ireland.
You may also find the following links useful: