SignVideo service for BSL customers


Our SignVideo service allows you to talk securely about your gas, electricity, phone and broadband or Shield boiler cover using British Sign Language (BSL). A BSL interpreter will relay your call to us, allowing you to discuss anything relating to your account.

How to use our SignVideo service

Click on the link below to connect to a SignVideo BSL interpreter. Let them know you'd like to contact SSE. They'll relay your call to a trained SSE customer service adviser. You can explain what you'd like to discuss before they connect you.

Our SignVideo service is available Monday to Friday from 8am to 6pm.

What you need

You'll need a PC or Mac with a webcam and the latest version of Microsoft Internet Explorer, Chrome (PC only) or Safari, plus bandwidth of at least 256kbp/s upload and download (we recommend 384kbp/s). If it's your first time using this service, you'll need to download a SignVideo BSL Live plug-in.

You can also use an Android or Apple phone or tablet by downloading the SignVideo app.

If you have any technical queries, please contact help@signvideo.co.uk or call 020 8463 1120.