Our SignVideo service allows you to talk securely about your accounts using British Sign Language (BSL).
Our email address is firstname.lastname@example.org.
You can also use our online form. We'll usually get back you within two working days.
You can chat to us using webchat when you see the speech bubble icon near the top-right of a page on our website. Select this icon to start a chat with one of our advisers.
If you need additional help from us, you may be able to register for help from other utility companies. For example, water suppliers may offer similar services to ours. Contact your water supplier and ask them about any extra help and support they can give you.