Everyone might need a little help to keep on top of their energy bills sometimes. If you’re struggling, our Priority Assistance fund may be able to help with debt relief, free benefit entitlement checks and energy efficiency and saving advice. We want to help you with your debts and give you the best advice to stay debt free.
To qualify for help from the Priority Assistance Fund, you must meet at least two of the following criteria:
To work this out, divide the total cost of your energy used over the past 12 months by your total annual household income. Then multiply by 100.
For example if you've used £1,200 of energy last year, and you have a household income of £10,000; the sum would be:
(1200 ÷ 10000) x 100 = 12%
In this case your spending 12% of our income on energy, and would meet the criteria.
You might also be able to get extra help paying your bills.
If you'd like advice on how you can cut down on the energy you use, take a look at ways to save energy and money.
Or, you can call our Energyline on 0345 076 7638 – we're available 8am to 5pm Monday to Friday.