Keeping warm

Dog sleeping on rug

It’s important to keep warm during cold weather, especially if you are chronically sick, disabled or elderly. Getting too cold can lead to hypothermia, a potentially life threatening condition.

You should be aware of the danger signs and what to do if you find someone who may have hypothermia. Find out about the danger signs at NHS Choices (see link below).

Keeping the heat in

Insulation and draught-proofing are the best ways to prevent the heat from escaping your home. It might not sound like much, but even hanging thick curtains or fitting keyhole covers, letterbox covers and draught excluders will stop the cold air from coming in and the warm air getting out.

Our free energy health check (see link below) will help you to see how you can save energy and money.

Power cuts

We do everything we can to make sure that your electricity is reliable, but sometimes power cuts happen. Keep a note of our telephone number, a torch and some candles and matches handy in case one happens. If your home loses power check whether neighbours are also affected and call your local electricity network for advice.

Running out of Pay As You Go credit

If you have a prepayment meter and you run out of credit, don’t panic. We’ll lend you £5 emergency credit until you get chance to top up.

You can only use your emergency credit once your pre-paid credit is at or is below 50p. When you want to use your emergency credit, insert your key into the meter. When using your emergency credit, the display on your meter changes to show the letter 'e'. It'll also show the amount of emergency credit left.

Extra help keeping warm

Most older people are eligible to receive a Winter Fuel Payment from the Government. The amount you receive depends on your circumstances, but will be between £100 - £300.

You may also qualify for the Warm Home Discount.

Help from other organisations

There are other organisations that can help you keep warm.

For instance, you can contact the Energy Saving Advice Service on 0300 123 1234 (for England and Wales) or Home Energy Scotland on 0808 808 2282. Both of these organisations have details on energy efficiency measures and advice to help you keep warm.