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What is a smart meter?

Smart meters are an exciting new type of energy meter that could help you save time, energy and money.

  • You can save time: smart meters send us readings automatically, so you won’t have to read your meter again - your bills should always be accurate and up-to-date.
  • You can save energy and money: tracking how much energy you're using in real time could help you save money.
  • You can get smart meters at no extra cost: all energy suppliers in the UK are fitting them between now and 2020. You’ll be able to get smart meters for electricity and/or gas to replace your existing meters, depending on what type they are.
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    You don't need to send us meter readings

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    You could save money by tracking your energy use in pounds and pence

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    Get smart installed at no extra cost

Book your smart meter installation

How do smart meters work?

Smart meters replace your existing energy meter and send us regular meter readings automatically.

You'll be able to see how much energy you're using on a handheld device called a Smart Energy Tracker, or by logging into your SSE online account. 

You can choose how often your smart meter sends us readings -  the more often, the more accurate your energy usage will be displayed in your online account.

  • Keep track of how much you're spending
  • See your gas and electricity usage in pounds and pence
  • See when you're using the most energy to help you reduce usage
  • Log in from your online account anytime, anywhere to see your energy usage
  • Tracker

    The tracker is an optional device that sits in your home and connects to your meter(s). It shows you how much energy you’re using at any moment, so you can see how your usage changes as you switch appliances on and off.

  • Smart Meter

  • SSE Online account

    You can also see your energy usage and other details on any device through your online account. You can set up an online account for free here.

 

Some customers that already have smart meters have a handheld device called a Smart Energy Monitor to track their energy usage. Find out more about smart meter devices.

How do I get a smart meter?

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    We'll check your eligibility online
    We're rolling out smart meters graduallly. Depending on your current meter type and setup, you may not be ready to get a smart meter today.

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    Choose a date and time for your installation
    You can pick a three-hour window that bests suits your schedule, including weekends. 

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    Our engineer will make sure you're set up 
    Find out more about how we install your smart meter. 

Book your smart meter installation

Smart meter help and support

Help with your smart meter

How do I get started with my smart meter?

When we install your smart meter, our engineer will explain how it works. We’ll also give you a Smart Energy Tracker, if you’d like one. It’s a handy little wireless device that connects to your meters and shows how much energy you’re using. Our engineer will talk you through how your smart meter and Smart Energy Tracker work together. You can also download our  Smart Energy Tracker - Quick-start guide  or Smart Energy Tracker - Full user guide . If your smart meters were installed a while ago, you might have a different device called a  Smart Energy Monitor .

Do I need one smart meter for gas and another for electricity?

Yes. We replace both your meters, one for gas and one for electricity. But you need only one in-home display (Smart Energy Tracker or Smart Energy Monitor) to show how much energy you’re using.

Do I need an internet connection and WiFi for a smart meter?

No. Smart meters contain a SIM card, like a mobile phone. They use their own secure wireless networks to “talk” to your Smart Energy Tracker and to us, so you don’t need an internet connection or WiFi for it to work.

Will I still get bills for gas and electricity?

Yes. You’ll still receive regular bills as you do now, either online or by post. The difference is that smart meters send us regular, accurate meter readings, so you shouldn’t receive any more estimated bills.

Can I get a smart meter installed if I’m renting?

Yes. If you pay your energy bills and they’re addressed to you, not your landlord, you are entitled to ask your energy supplier for a smart meter. You don’t have to ask permission, but it’s a good idea to let your landlord know.

Do I have to have a smart meter?

No. You’re not legally obliged to have a smart meter installed, but everyone will be offered the chance to upgrade to a smart meter by their energy supplier by the end of 2020. If you don’t want a smart meter, you’ll continue to use your current meters until their certification expires. For more information on the smart meter rollout, visit Smart Energy GB.

Are smart meters safe?

Yes. Smart meters have undergone rigorous testing under UK and EU product safety law. Public Health England, part of the UK Department of Health, has studied the evidence and said smart meters pose no danger to your health. Smart meters emit radio waves like mobile phones, but only in short bursts. And they’re not as close to your body. You should get less exposure to radio waves from your smart meter than from your mobile phone. For more details, see the government guidance on Smart meters: radio waves and health.

What is the Smart Meter Data Charter?

We’re committed to keeping your personal information safe. Our  Smart Meter Data Charter sets out the standards you can expect from us when we ask for and store your personal information. What’s more, smart meters work on separate, secure networks.

What is the Smart Metering Installation Code of Practice?

We want to give you a high quality of service. That’s why we’ve signed up to the Smart Metering Installation Code of Practise , a voluntary set of rules and standards for fitting smart meters – from pre-installation to installation day and making the most of your new smart metering kit.

Help with your Smart Energy Tracker

How do I use my Smart Energy Tracker?

You can find out more about getting started with your smart meter and Smart Energy Tracker. You can also download the Smart Energy Tracker - Quick-start guide and the Smart Energy Tracker - Full user guide .

Does the Smart Energy Tracker take batteries?

The Smart Energy Tracker has a rechargeable battery which you charge with the USB cable supplied. You can find out how on pages eight and nine of the  Smart Energy Tracker - Quick-start guide .

Does the Smart Energy Tracker show the energy use of individual appliances?

No. Our current tracker shows only your total gas and electricity usage.

Where should I put my Smart Energy Tracker?

Ideally, your tracker should be about two metres from your smart electricity meter. But make sure it’s somewhere you can see it easily to check how much energy you’re using.

My Smart Energy Tracker isn’t picking up a signal from my smart meter. 

Your Smart Energy Tracker connects to your smart meters using a wireless signal. If your tracker loses its signal, it could be because it’s too far away from your smart electricity meter. Try moving it closer to see if that solves the problem. Walls, windows and large metal objects can also affect the signal strength, so try to make sure there are as few obstructions as possible between your smart meter and tracker.

My Smart Energy Tracker is frozen or says “Searching for meters”.

If your tracker freezes or shows a “Searching for meters” message, it’s probably having trouble connecting to your smart meter. Try leaving your tracker as close as possible to your smart electricity meter for 24 hours. After that, switch the tracker off and on again. This should solve the problem. Remember your tracker only takes data from your smart gas meter every 30 minutes. If you think it’s not updating, it’s worth leaving it for half an hour to see if it changes.

My Smart Energy Tracker is making a beeping sound.

If your tracker beeps, it might be because the battery is low, or the signal it’s receiving is weak. For more information on these alerts and how to switch them on and off, see pages 40 and 41 of the Smart Energy Tracker - Full user guide .

The costs on my Smart Energy Tracker are different from my bill.

The cost that shows on your Smart Energy Tracker is based on your energy usage, but it’s for information only. It doesn’t include any additions like VAT or Direct Debit discounts you may have on your bill. These are done through our billing system, so they can’t be shown on your tracker. Don’t worry, all the information we use to work out your bill is completely accurate.

How often do my smart meters send information to the Smart Energy Tracker?

Your smart electricity meter sends information every ten seconds. For your gas smart meter, it’s about every 30 minutes.

Still having problems?

If your Smart Energy Tracker still isn’t working as it should, call us on 0345 071 3991. We’ll be happy to help

Help with your Smart Energy Monitor

How do I use a Smart Energy Monitor?

For guidance on how to use your Smart Energy Monitor, download our Smart Energy Monitor - Full user guide .

Does the Smart Energy Monitor take batteries?

The Smart Energy Monitor takes four AA batteries, or you can use it plugged into the mains using the USB power supply provided. For more details, see page eight of the Smart Energy Monitor - Full user guide .

Does the Smart Energy Monitor show the energy use of individual appliances?

No. It shows only your total gas and electricity usage.

Where should I put my Smart Energy Monitor?

Ideally, your monitor should be about two metres from your smart electricity meter. But make sure it’s somewhere you can keep an eye on it to easily check how much energy you’re using.

My Smart Energy Monitor says “out of range”.

If your Smart Energy Monitor says “out of range”, it isn’t getting information from your smart meter. Try moving it closer to your meter. Walls, windows and large metal objects can affect the signal strength, so make sure there are as few obstructions as possible.

My Smart Energy Monitor says “not paired”.

If your Smart Energy Monitor says “not paired”, please call us on 0345 071 3991. We’ll get your monitor re-paired with your smart meter.

How often do my smart meters send information to the Smart Energy Monitor?

Your smart electricity meter sends information every ten seconds. For your gas smart meter, it’s about every 30 minutes.

The costs on my Smart Energy Monitor are different from my bill.

The cost that shows on your Smart Energy Monitor is based on the energy you use, but it’s for information only. It doesn’t include any additions like VAT or Direct Debit discounts you may have on your bill. These are done through our billing system, so they can’t be shown on your monitor. Don’t worry, all the information we use to work out your bill is completely accurate.

Still having problems?

If your Smart Energy Monitor still isn’t working as it should, call us on 0345 071 3991. We'll be happy to help.