Making a difference


Our customers have told us what matters to them, and we've listened. We make a difference by putting our customers first and being easy to reach when you need us.

We put our customers first

We know how frustrating it can be when you experience poor service. That's why we put our customers at the heart of everything we do. We were the first company to introduce a Customer Service Guarantee, where we provide £20 to customers where we fail to live up to our own high standards. And we're the only company with a Sales Guarantee that promises to put things right when the process does not go as it should.

UK call centres

When you call us you'll always speak to an adviser in one of our UK call centres. Our advisers in Havant (near Portsmouth), Perth, Cumbernauld and Cardiff are here to help when you need them.