• About us

  • Campaign page UK call centres

  • We are a British energy company that has been powering people's lives for 70 years. We care about making a real difference to our customers' lives, every day. 



    Portsmouth
    Proud that all our call centres are in the UK

    We know how frustrating it can be when you experience poor service. That's why we put our customers at the heart of everything we do.

    It's why all our call centres are UK-based and why we're the only UK energy company to offer our own Customer Service guarantee.

    It includes free energy advice and a promise to call you back when we say we will, both of which we hope will make a real difference to our customers' lives.
     

     
    City lights
    We've already cut energy prices

    Energy companies have had a lot of bad press in the last year, so this spring we were pleased to share some good news.

    We reduced our energy prices in March, saving the typical gas and electricity customer £38 a year1.
     

     
    Remote house
    No ifs, no buts, no energy price rises before 2016

    We've frozen our standard gas and electricity prices until 20162.

    It's a commitment that every single one of our domestic customers can take advantage of.

    So regardless of whether you've been with us five years or five minutes, you can enjoy peace of mind when it comes to the price of your energy.

    It's something we hope will make a difference to customers who are worried about rising bills.
     

     

  • View our important information

    ~ SSE is a trading name of SSE Energy Supply Limited, voted Best for Customer Service every year since 2006 in the uSwitch Customer Satisfaction Reports.

    1 Based on Ofgem’s industry standard annual household consumption figures of 13,500 kWh of gas and 3,200 kWh of electricity, as adopted from January 2014.

    2 Applies to all SSE, SSE Scottish Hydro, SSE Southern Electric, SSE SWALEC and SSE Atlantic domestic customers in Great Britain who are on or who move to the Standard tariff before 1 January 2016. Applies to this standard variable price only. Domestic customers on existing fixed term contracts can switch to the frozen standard tariff at any point in their contract with no penalty/exit fees.

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