We understand there may be times when you're worried about paying your energy bills. If this is the case, please contact us as soon as possible and we'll do our best to help.
You can also contact the Home Heat Helpline which is a free, independent service offering practical advice on energy bills, including information about grants and entitlement to benefits that are available to help you out.
The Home Heat Helpline is open 9am to 6pm Monday to Friday. Call the team on 0800 33 66 99 or visit the Home Heat Helpline website to find out more. Don’t forget, it won’t cost you a penny, but could save you a packet!