You can give us your new address, details and final meter readings in just a few minutes by calling us on 0800 107 9639* (we're open Monday to Friday 8am -8pm and Saturday 8am - 2pm).

If you want to give us just your meter readings from the day you moved, use our moving house meter reading form. We'll update your account and send you the final bill. 

Please let us know at least seven days in advance.

• Your moving out date (if needed).
• The name of the person moving into your old house. Or if you're renting, who you're handing the keys back to.
• The meter readings on the day of your move (the house you're moving from and to).
• Your move in date (if needed).
• The address you're moving to.
• If you have one, your new telephone number.

If you've given your meter readings from the day you moved, you should get your final bill within seven to ten days.

We recommend that you keep your Direct Debit open so we can collect the final balance or refund any money we owe to you.

Yes, staying with us at your new address means that we can transfer any balance to your new account. And your Direct Debit plan will be moved as well, which is one less thing to think about! 
We'll make sure that you're paying the right amount at your new address by reviewing your payments.

If you have shield, our boiler cover, we'll end your contract and create a new one for you at your new address (if we can cover your boiler and system). If you decide to cancel your cover, there will be a cancellation fee.

If you have phone and or broadband, we'll end your contract and start a new one at your new address. If you decide to not take the service with you, there will be a cancellation fee.

Yes, we're able to supply your energy almost everywhere in the UK. We'll even take care of everything for you and tell the supplier at your new address.

If you've already been in touch with us, just ignore them. We'll be working to update the account to show that you're now responsible for the bills. We'll only bill you from the date you moved in and with the meter readings you gave us.

If you haven't told us you've moved give us a call on 0800 107 9639* (we're open Monday to Friday 8am -8pm and Saturday 8am - 2pm).

The Green Deal arrangement remains with the property, not the owner or occupier. Once the property exchanges hands, the Green Deal repayments will too. This means that if you're moving out of a property that currently has a Green Deal arrangement on it, you will no longer be responsible for the Green Deal repayments. The new owners or tenants will be responsible for making the payments through their energy bill, as you've been doing.

If you're moving into a property with a Green Deal arrangement, you will now be responsible for making the repayments through your energy bill. For more information, speak to one of our Green Deal advisers.