• moving house

  • What you need to do

    If you're moving and would like to set up new accounts for your gas and/or electricity at your new house, or close your account(s) for a house you're moving out of then we'll need the following information:

    Arrow Your details (including phone number and email address)
    Arrow The address that you're moving from
    Arrow The address you're moving to
    Arrow The date of your move
    Arrow The details of any new occupiers
    Arrow Meter readings (you can take these on the date you move and tell us them within seven days of moving)

    Picture of a couple moving house  
     


    You can tell us about your move up to 30 days in advance. If we already supply your new address, your account will automatically be set up under the terms of a Deemed Contract and we will send confirmation (including further information) to you in the post. If we don't currently supply your new address, we'll contact you to arrange a transfer of your supplies over to us.

    We have a variety of different tariffs and payment options which may suit you better and may save you money. If you'd like more information about the options that are available once your new account has been set up, then please contact us.

     

     
     
    Give your meter readings

    If you've already told us you're moving, you can give your meter readings online. It's quicker than calling us and you'll be done in two minutes.
    Arrow Give meter readings online  

    Landlords & letting agents

    If you're a landlord or letting agency, you may have lots of properties to deal with. Use our online form to tell us about multiple houses at the same time.
    Arrow Start house move now  

     
     
  • Help with your house move

     

  • What do I need to do?

    How do I tell you I'm moving house?

    You can use one of our online forms to let us know you're moving house.

    If you've already told us you're moving, you can give us your final meter readings by using our online meter reading form. Or, call us on 0800 107 9639* (we're open Monday to Friday 8am - 8pm and Saturday 8am - 2pm).

    I've already told you I'm moving and just want to give meter readings

    If you want to give us just your meter readings from the day you moved, use our moving house meter reading form. We'll update your account and send you the final bill. 

    When should I tell you that I'm moving?

    You can tell us that you're moving house up to 30 days in advance, but if possible, please try to let us know at least seven days in advance.

  • What information do I need?

    What information do I need?

    • Your details (including phone number and email address)
    • The address that you're moving from
    • The address you're moving to
    • The date of your move
    • The details of any new occupiers
    • Meter readings (you can take these on the date you move and tell us them within seven days of moving)

  • I have more questions...

    When will I get my final bill?

    If you've given your meter readings from the day you moved, you should get your final bill within seven to ten days.

    Should I close my Direct Debit?

    We recommend that you keep your Direct Debit open so we can collect the final balance or refund any money we owe to you.

    Can I transfer my final balance and Direct Debit to my new address?

    Yes, staying with us at your new address means that we can transfer any balance to your new account. And your Direct Debit plan will be moved as well, which is one less thing to think about! 
    We'll make sure that you're paying the right amount at your new address by reviewing your payments.

    What happens with my boiler cover / phone / broadband when I move?

    If you have shield, our boiler cover, we'll end your contract and create a new one for you at your new address (if we can cover your boiler and system). If you decide to cancel your cover, there will be a cancellation fee.

    If you have phone and or broadband, we'll end your contract and start a new one at your new address. If you decide to not take the service with you, there will be a cancellation fee.

    Can you supply the gas and electricity at my new address?

    Yes, we're able to supply your energy almost everywhere in the UK.
    If your new property isn't supplied by us, make sure to tell the current supplier you've moved in. Then phone us to let us know you've moved and you can simply sign up your new house with us online.
    We'll take care of everything for you and tell the current supplier at your new address that you want to transfer your supply to us.

    I've had a bill addressed to the occupier (or someone else's name)

    If you've already been in touch with us, just ignore them. We'll be working to update the account to show that you're now responsible for the bills. We'll only bill you from the date you moved in and with the meter readings you gave us.

    If you haven't told us you've moved give us a call on 0800 107 9639* (we're open Monday to Friday 8am -8pm and Saturday 8am - 2pm).

    What if the property I'm moving into or out of has a Green Deal agreement?

    The Green Deal arrangement remains with the property, not the owner or occupier. Once the property exchanges hands, the Green Deal repayments will too. This means that if you're moving out of a property that currently has a Green Deal arrangement on it, you will no longer be responsible for the Green Deal repayments. The new owners or tenants will be responsible for making the payments through their energy bill, as you've been doing.

    If you're moving into a property with a Green Deal arrangement, you will now be responsible for making the repayments through your energy bill. For more information, speak to one of our Green Deal advisers.


  • *We may monitor your call to help improve our customer service.