We've been using social media as a way to listen to our customers for almost two years, starting with our Twitter channel in 2011 and the launch of our Facebook page and YouTube channel in 2012.
As well as customer service, our social media channels provide a quick and convenient platform for people who regularly use social networks to keep up to date with news and information that we share and to talk to us about the many things we're involved in, from sponsoring sport and entertainment to community volunteering, energy saving advice and green technology.
You may have noticed our recent messages in the press and on our website where we talk about what we're doing to make things better for our customers, including our new Customer Service Guarantee, Customer Charter, Annual Energy Reviews and simplified bills.
If you'd like to know more about any of the improvements we've made, join in the conversation on our Facebook page or use the #betterway hashtag on Twitter.