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We've been using social media as a way to listen to our customers for almost two years, starting with our Twitter channel in 2011 and the launch of our Facebook page and YouTube channel in 2012.
As well as customer service, our social media channels provide a quick and convenient platform for people who regularly use social networks to keep up to date with news and information that we share and to talk to us about the many things we're involved in, from sponsoring sport and entertainment to community volunteering, energy saving advice and green technology.
You may have noticed our recent messages in the press and on our website where we talk about what we're doing to make things better for our customers, including our new Customer Service Guarantee, Customer Charter, Annual Energy Reviews and simplified bills.
If you'd like to know more about any of the improvements we've made, join in the conversation on our Facebook page or use the #betterway hashtag on Twitter.
Find out what's been going on with our latest news
Visit the News Centre
Take a look at our past news stories.
Go to the News Archive
Contact us if you've got a query about a news story or your account in general.
SSE is a trading name of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Heating & Electrical Installations & Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920(Green Deal scheme)
All members of the SSE Group
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ